Contact
Contact Fretboard Lab Support
When you need help with Fretboard Lab, you are talking to the engineering team that built it. We do not use a tiered support desk.
If you hit a bug or unexpected behavior, include what is needed to reproduce the issue: the operating system version, the specific sequence of actions that caused the failure, and whether reinstalling or rolling back to an older version changed the result.
For license recovery, transfer, or invoice assistance, include the purchase email and any relevant order numbers. To protect user privacy, activation records are only modified when the email matches or purchase proof is provided.
Reach support directly at contact support or use the form below to submit a structured report.
To reduce back-and-forth, say whether the request is about installation, licensing, a crash, an incorrect result, performance, or product scope. Do not send full customer data first; describe the file type, file size, steps that trigger the issue, and whether a sanitized sample is available.
Fretboard Lab support is focused on getting a concrete workflow working again, not on generic product theater. Reproduction steps, screenshots, short log excerpts, or a clear boundary around the failing file let us answer with a fix, a workaround, or a defect that needs follow-up in a later build.
Enter a valid email address to send the request.
Support context
What to include for Fretboard Lab
Type Cmaj7, Am7, or I-V-vi-IV and explore playable fingerings sorted by position, span, open strings, and difficulty across standard and alternate tunings.
The most useful report connects the failure to a concrete task: input file, device, stream, clinic record, music workflow, export target, operating system, app version, license state, and the last action before the problem appeared.
Relevant product areas
- Chord parsing and voicing generationEnter standard chord symbols (Cmaj7, Am7, Dm7b5) or roman numerals (I-V-vi-IV) and generate multiple playable voicings from the guitar-core engine.
- Fretboard visualization and sortingView voicings on an SVG fretboard with finger numbers, muted/open markers, and position labels. Sort by position, difficulty, span, or open string count.
- Alternate tunings and exportSwitch between E Standard, Drop D, DADGAD, Open G, and more. Export voicing diagrams as PNG, PDF, Markdown, or JSON.
Workflow details
Built for guitarists, teachers, and songwriters who want to move beyond the first-position barre chord and find voicings that fit their hand, their tuning, and their song.
License and purchase context
For Fretboard Lab, the public paid path includes Professional at $19 lifetime. If the request is about activation, include the purchase email, current machine, operating system, and exact activation message.
One-time professional license for export and project file workflows.