Refund policy
Refund Policy
Hannes Software products are downloadable digital software. Refund requests are handled by contacting support at contact support.
Include the purchase email, Paddle transaction ID or order details, product name, license type, and a short description of the issue. This helps verify the purchase and check whether license fulfillment, activation, or download support can resolve the problem.
Practical refund cases include duplicate purchases, inability to activate after support, or a paid product materially not matching the product page at the time of purchase.
Because license keys and downloadable software can be delivered immediately, refund eligibility is reviewed case by case. Approved refunds are processed through Paddle.
Refund policy · Details
There are no hidden subscriptions. If a future product offers a subscription, the product page and Paddle checkout must identify it before purchase.
Before requesting a refund, check the product page, release notes, supported platform list, license page, and sample workflow for the product you purchased. Many issues are caused by using the wrong installer, an outdated build, a machine policy that blocks downloads, an antivirus quarantine, a missing operating system permission, or an activation email mismatch.
Refund review is based on the purchase record and the product claim visible at the time of purchase. A request is easier to evaluate when it includes the exact product name, edition, purchase email, order ID, platform, installer filename, product version, and a short explanation of what failed.
Contact support
A refund is usually not approved only because a customer changed their mind after the license key and downloadable software were delivered, selected the wrong product for a workflow the product page did not promise, or expected a hosted service that was not part of the purchase.
Duplicate purchases, failed activations that cannot be resolved, accidental purchases made with the wrong email, and cases where the paid product materially does not match its checkout page are reviewed with priority.
Refund requests should be sent through the public contact route rather than posted in a review, social message, or unrelated support ticket. That keeps the request connected to the purchase record and makes it clear whether activation help, installer help, a corrected download link, or a Paddle refund is the right next step.