Contact
Contact RTSP Inspector Support
When you need help with RTSP Inspector, you are talking to the engineering team that built it. We do not use a tiered support desk.
If you hit a bug or unexpected behavior, include what is needed to reproduce the issue: the operating system version, the specific sequence of actions that caused the failure, and whether reinstalling or rolling back to an older version changed the result.
For license recovery, transfer, or invoice assistance, include the purchase email and any relevant order numbers. To protect user privacy, activation records are only modified when the email matches or purchase proof is provided.
Reach support directly at contact support or use the form below to submit a structured report.
To reduce back-and-forth, say whether the request is about installation, licensing, a crash, an incorrect result, performance, or product scope. Do not send full customer data first; describe the file type, file size, steps that trigger the issue, and whether a sanitized sample is available.
RTSP Inspector support is focused on getting a concrete workflow working again, not on generic product theater. Reproduction steps, screenshots, short log excerpts, or a clear boundary around the failing file let us answer with a fix, a workaround, or a defect that needs follow-up in a later build.
Enter a valid email address to send the request.
Support context
What to include for RTSP Inspector
Turn camera black screens, VLC-vs-VMS mismatches, ONVIF handoff failures, blocked UDP media, RTP loss, and H.264/H.265 codec problems into a report a customer, vendor, or support team can act on.
The most useful report connects the failure to a concrete task: input file, device, stream, clinic record, music workflow, export target, operating system, app version, license state, and the last action before the problem appeared.
Relevant product areas
- RTSP request and response timeline. Inspect OPTIONS, DESCRIBE, SETUP, PLAY, status codes, headers, CSeq behavior, and redacted authentication evidence.
- SDP and control URL resolution. See tracks, codecs, payload types, clock rates, control paths, and missing or inconsistent media declarations.
- RTP and RTCP signal analysis. Surface loss, duplicate packets, reordering, jitter, SSRC changes, malformed packets, and sender-report timing.
Workflow details
Built for CCTV installers, security integrators, IP camera vendors, NVR/VMS support teams, and field engineers who need a repeatable answer they can send to a customer, vendor, or internal QA team.
License and purchase context
For RTSP Inspector, the public paid path includes Professional at Optional one-time unlock. If the request is about activation, include the purchase email, current machine, operating system, and exact activation message.
One-time lifetime license that unlocks every paid desktop capability.