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Contact PCAP Surgery Support
When you need help with PCAP Surgery, you are talking to the engineering team that built it. We do not use a tiered support desk.
If you hit a bug or unexpected behavior, include what is needed to reproduce the issue: the operating system version, the specific sequence of actions that caused the failure, and whether reinstalling or rolling back to an older version changed the result.
For license recovery, transfer, or invoice assistance, include the purchase email and any relevant order numbers. To protect user privacy, activation records are only modified when the email matches or purchase proof is provided.
Reach support directly at contact support or use the form below to submit a structured report.
To reduce back-and-forth, say whether the request is about installation, licensing, a crash, an incorrect result, performance, or product scope. Do not send full customer data first; describe the file type, file size, steps that trigger the issue, and whether a sanitized sample is available.
PCAP Surgery support is focused on getting a concrete workflow working again, not on generic product theater. Reproduction steps, screenshots, short log excerpts, or a clear boundary around the failing file let us answer with a fix, a workaround, or a defect that needs follow-up in a later build.
Enter a valid email address to send the request.
Support context
What to include for PCAP Surgery
Isolate the flow that matters, preview controlled changes, and export a minimal repro or regression fixture without overwriting the source capture.
The most useful report connects the failure to a concrete task: input file, device, stream, clinic record, music workflow, export target, operating system, app version, license state, and the last action before the problem appeared.
Relevant product areas
- PCAP and basic PCAPNG import. Open classic PCAP and basic single-interface Ethernet PCAPNG, then index packet metadata without uploading capture content.
- Packet timeline and filters. Filter by protocol, endpoint, direction, packet number, time range, and text while preserving a dense packet table.
- Decoded packet detail. Inspect Ethernet, IP, TCP, UDP, DNS, ICMP, ARP, payload bytes, offsets, and copyable evidence for the selected packet.
Workflow details
A local capture-transformation workbench for the step after Wireshark analysis and before vendor escalation or lab replay. It is not a live sniffer, a full protocol analyzer, or a complete payload-sanitization system.
License and purchase context
For PCAP Surgery, the public paid path includes Professional at Optional one-time unlock. If the request is about activation, include the purchase email, current machine, operating system, and exact activation message.
One-time lifetime license for writing edited PCAP, subset PCAP, and scope-aware artifact-review PDF outputs.