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Contact Dental Ark Support
When you need help with Dental Ark, you are talking to the engineering team that built it. We do not use a tiered support desk.
If you hit a bug or unexpected behavior, include what is needed to reproduce the issue: the operating system version, the specific sequence of actions that caused the failure, and whether reinstalling or rolling back to an older version changed the result.
For license recovery, transfer, or invoice assistance, include the purchase email and any relevant order numbers. To protect user privacy, activation records are only modified when the email matches or purchase proof is provided.
Reach support directly at contact support or use the form below to submit a structured report.
To reduce back-and-forth, say whether the request is about installation, licensing, a crash, an incorrect result, performance, or product scope. Do not send full customer data first; describe the file type, file size, steps that trigger the issue, and whether a sanitized sample is available.
Dental Ark support is focused on getting a concrete workflow working again, not on generic product theater. Reproduction steps, screenshots, short log excerpts, or a clear boundary around the failing file let us answer with a fix, a workaround, or a defect that needs follow-up in a later build.
Enter a valid email address to send the request.
Support context
What to include for Dental Ark
Dental Ark gives a single dental clinic one local system for patients, appointments, visits, FDI tooth charting, treatment records, billing, images, follow-ups, PDF export, and manual backups. No internet required. The Community edition is free. Optional paid editions add advanced workflows; see the product page for current access details.
The most useful report connects the failure to a concrete task: input file, device, stream, clinic record, music workflow, export target, operating system, app version, license state, and the last action before the problem appeared.
Relevant product areas
- Patient registration and appointment deskRegister new patients in seconds. Schedule, reschedule, and track appointments. The daily queue shows who's arriving, waiting, and in treatment — your front desk always knows what's happening.
- Dental records with FDI tooth chartingDocument every visit with tooth-level detail. Mark conditions per tooth, attach intraoral images, write treatment notes, and track history across visits. Records can be drafted, confirmed, and amended with audit trails.
- Billing and financial trackingCreate itemized bills, record payments (cash, card, transfer), track unpaid balances, and export billing summaries. No percentage fees on transactions — you keep what you charge.
Workflow details
Cloud dental platforms charge monthly, require internet, and lock your patient data on someone else's server. Dental Ark puts the clinic's patient records, appointments, billing, and images on your own computer — where you control them and back them up, with no subscription required.
License and purchase context
For Dental Ark, the public paid path includes Professional at $119 lifetime. If the request is about activation, include the purchase email, current machine, operating system, and exact activation message.
Everything in Community, unlimited. One payment. No subscription. No cloud account needed.