Contact
Contact Session Craft Support
When you need help with Session Craft, you are talking to the engineering team that built it. We do not use a tiered support desk.
If you hit a bug or unexpected behavior, include what is needed to reproduce the issue: the operating system version, the specific sequence of actions that caused the failure, and whether reinstalling or rolling back to an older version changed the result.
For license recovery, transfer, or invoice assistance, include the purchase email and any relevant order numbers. To protect user privacy, activation records are only modified when the email matches or purchase proof is provided.
Reach support directly at contact support or use the form below to submit a structured report.
To reduce back-and-forth, say whether the request is about installation, licensing, a crash, an incorrect result, performance, or product scope. Do not send full customer data first; describe the file type, file size, steps that trigger the issue, and whether a sanitized sample is available.
Session Craft support is focused on getting a concrete workflow working again, not on generic product theater. Reproduction steps, screenshots, short log excerpts, or a clear boundary around the failing file let us answer with a fix, a workaround, or a defect that needs follow-up in a later build.
Enter a valid email address to send the request.
Support context
What to include for Session Craft
Session Craft turns local audio into a focused practice session: separate the mix, follow the waveform, loop hard sections, shift speed or pitch, read the chord timeline, and export a backing track when the session is ready.
The most useful report connects the failure to a concrete task: input file, device, stream, clinic record, music workflow, export target, operating system, app version, license state, and the last action before the problem appeared.
Relevant product areas
- Local audio importOpen MP3, WAV, and FLAC files and turn the source recording into a private, repeatable desktop session.
- Stem-focused practiceSeparate six local stems — vocals, drums, bass, guitar, keyboard, and other — then solo, mute, or reshape the practice mix without an upload-first workflow.
- Loop, tempo, pitch, and chordsSet A/B loops on the waveform, slow a passage without losing pitch, transpose, detect BPM, and keep chord regions under the playhead.
Workflow details
Built for players and teachers who practice from real recordings, not sterile exercises. Session Craft keeps the song local, the controls immediate, and the rehearsal loop sharp enough for daily work.
License and purchase context
For Session Craft, the public paid path includes Professional at $19 lifetime. If the request is about activation, include the purchase email, current machine, operating system, and exact activation message.
One-time professional license for chord detection and backing-track export.