Contact
Contact Type Piano Support
When you need help with Type Piano, you are talking to the engineering team that built it. We do not use a tiered support desk.
If you hit a bug or unexpected behavior, include what is needed to reproduce the issue: the operating system version, the specific sequence of actions that caused the failure, and whether reinstalling or rolling back to an older version changed the result.
For license recovery, transfer, or invoice assistance, include the purchase email and any relevant order numbers. To protect user privacy, activation records are only modified when the email matches or purchase proof is provided.
Reach support directly at contact support or use the form below to submit a structured report.
To reduce back-and-forth, say whether the request is about installation, licensing, a crash, an incorrect result, performance, or product scope. Do not send full customer data first; describe the file type, file size, steps that trigger the issue, and whether a sanitized sample is available.
Type Piano support is focused on getting a concrete workflow working again, not on generic product theater. Reproduction steps, screenshots, short log excerpts, or a clear boundary around the failing file let us answer with a fix, a workaround, or a defect that needs follow-up in a later build.
Enter a valid email address to send the request.
Support context
What to include for Type Piano
Type Piano is a complete free desktop instrument for computer-keyboard, MIDI-controller, and on-screen performance, with streamed grand-piano samples, expressive pedal behavior, and four distinct sound engines.
The most useful report connects the failure to a concrete task: input file, device, stream, clinic record, music workflow, export target, operating system, app version, license state, and the last action before the problem appeared.
Relevant product areas
- Three inputs, one performance model. Play from the computer keyboard, a native MIDI input, or the full on-screen A0-C8 keyboard. Every path feeds the same note ownership, velocity, sustain, and key-state logic.
- Four technically distinct instruments. Choose streamed Studio Grand or Felt Room sample voices, a velocity-responsive FM Classic EP, or the additive Glass Piano instead of disguising one patch behind four names.
- Expressive local audio. The realtime engine supports velocity layers, sustain, release behavior, resonance, pedal samples, device-rate playback, and bounded sample streaming without loading the whole piano library into memory.
Workflow details
Built for immediate playing rather than account setup, lesson funnels, or a browser tab. Type Piano connects three input paths to one native performance state and one realtime audio engine, so velocity, sustain, held notes, and visible key feedback agree.
License and purchase context
For Type Piano, include the edition you installed, where you downloaded it, and whether the issue appears before or after activation.